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FAQ

Customer Solution Center

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General Questions

Yes, please go to our financing Page to learn more.

  • Oklahoma City

    3600 W. Reno Ave.Oklahoma City, OK 73107

  • Tulsa

    11214 E. 71st St.Tulsa, OK 74133

  • San Antonio

    12621 W. I-10San Anotnio, TX 78230

  • Amarillo

    6050 I-40 Frontage Rd.Amarillo, TX 79106

  • Lubbock

    6000 Spur 327Lubbock, TX 79424

  • Midland

    3111 W. Cuthbert Ave.Midland, TX 79701

  • Odessa

    2004 E. 42nd St.Odessa, TX 79762

  • Temple

    2100 S. 61st St.Temple, TX 76504

  • Waco

    5400 Franklin Ave.Waco, TX 76710

  • Distribution Center

    3500 E. Long Ave.Ft Worth, TX 76137

Yes, Bob Mills Furniture delivers to smaller towns throughout Oklahoma, Central Texas and West Texas on designated days. Please call or visit the closest Bob Mills Furniture to find the day we deliver to your town.

While Bob Mills Furniture carries furniture for almost every room in your home, we do not carry appliances such as refrigerators, dishwashers, or washer / dryer combinations.

Any Bob Mills Furniture location is authorized to order any item we carry. (Some locations have more floor space than others to display items.)

If you would like to cancel an order that you made online, you can do so by contacting our online sales department to assist you. You can reach an online sales representative via email at onlinesales@bobmills.com. If you would prefer, you can also call the online sales department at (405) 516-2333.

Please click here for our online employment application!

Delivery Questions

To reschedule an order scheduled for delivery, we must have a minimum of 24 hour notice. Please call 405-795-5151.

We deliver from 7:00 AM until the last delivery has been made. With hundreds of deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2-hour delivery window that will be provided to you the evening before the delivery.

Bob Mills Furniture delivers to our current markets Oklahoma, North Texas, West Texas and the extended areas. Deliveries to other locations may be available based on location. Please contact us at 405-516-2333 for more information.

Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en route to you. If unforeseen circumstances occur, please call us at (405) 795-5151 as soon as possible.

Yes, during your delivery, we will place your furniture where you want it, and assemble your furniture at that time if needed. We do not level furniture on carpets, hook up electronics, i.e. entertainment systems, televisions, stereos, etc. We cannot remove your existing furniture or move it from the home for you. If, upon placing the furniture in your home, it is found that furniture will not fit into the intended room, we cannot be responsible for any damage to the home attempting to place the furniture.

We strive to deliver your furniture to you in the quickest and most economical way possible. If you are not able to have the furniture delivered to the new residence during the next delivery route servicing your area, please have an alternate delivery location we can deliver your goods to. If this is not possible, we will attempt to deliver your furniture on the next available delivery route.

You may have your order delivered in multiple parts, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once than to have multiple deliveries. Our delivery department will not prepare your order for delivery until all items are in stock, unless arrangements have been made by you to receive multiple deliveries.

Protection Plan Questions

Bob Mills Furniture partners with FCP to provide the accidental protection services in order to assist our customers.

Your protection plan will first try to repair or order parts. If parts are not available, an exchange may be an option. If the individual piece is not available for exchange, a reselection of the original purchase may be issued.

Bob Mills Furniture and Furniture Care Protection are proud to offer the protection plan as a "You don't use it, you don't lose it" initiative.

· Upon expiration if you did not file a claim, you will receive the value of your protection plan amount in the form of an in-store credit valid for the length of 1 calendar.

· SmartBuy® is a four-year accidental protection plan. For other questions, please contact your local store.

Issues not covered by SmartBuy® include:

· Accumulation of issues (An issue must be reported in 5 days)

· Improper Use

· Seam Separation

· Peeling and cracking in the seating areas

· Normal wear and tear

· Pet damage caused by paws, claws, teeth, or beaks

Please see your original contract for more details on exclusions.

As-Is Merchandise Questions

Merchandise labeled As-Is (including items featured in our End Zone) are sold at a low cost and do not qualify for a return.

The furniture in our End Zone consists of floor models, discontinued stock, unclaimed special orders, exchanges, accessories, mattresses, and furniture with slight damage.

Standard manufacture warranty practice does not include As-Is merchandise in their list of coverage.

As our As-Is furniture is already sold at a deep discount, SmartBuy is not offered on these items.

All products in our End Zone are available on a first come first served basis.

Daily! Check back often!

Please reach out to our Solution Center at 405-546-2060. They will be able to provide parts costs from the manufacturer.

Special Order Questions

Bob Mills Furniture offers a wide range of manufacturers and special order options to accommodate all customers. Special orders do require a minimum non-refundable 40% deposit upon ordering. Time frames may vary between 8-14 weeks. To have a better understanding of your special order, please contact your local store.

Returns & Exchanges Questions

Bob Mills Furniture offers a 5 day return or exchange period after delivery of merchandise. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. Unless otherwise noted, any item ("as-is", accessory, rug, bedding and electrical items may be excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in "like new" condition in the sole opinion of the Solution Center (Customer Service) department of Bob Mills Furniture Company, L.L.C. Approved customer refund over $100 only paid by company check.