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FAQ

Customer Solution Center

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General Questions

I'd like to fill out a credit application before I shop. Can I do that over the internet?

Yes, please go to our financing Page to learn more.

What is your billing address?

  • Oklahoma City

    3600 W. Reno Ave. Oklahoma City, OK 73107

  • Tulsa

    11214 E. 71st St. Tulsa, OK 74133

  • San Antonio

    12621 W. I-10 San Anotnio, TX 78230

  • Amarillo

    6050 I-40 Frontage Rd. Amarillo, TX 79106

  • Lubbock

    6000 Spur 327 Lubbock, TX 79424

  • Midland

    3111 W. Cuthbert Ave. Midland, TX 79701

  • Odessa

    2004 E. 42nd St. Odessa, TX 79762

  • Temple

    2100 S. 61st St. Temple, TX 76504

  • Waco

    5400 Franklin Ave. Waco, TX 76710

  • Distribution Center

    3500 E. Long Ave. Ft Worth, TX 76137

Do you deliver to small outlying towns?

Yes, Bob Mills Furniture delivers to smaller towns throughout Oklahoma, Central Texas and West Texas on designated days. Please call or visit the closest Bob Mills Furniture to find the day we deliver to your town.

Does Bob Mills Furniture carry appliances like refrigerators and dishwashers?

While Bob Mills Furniture carries furniture for almost every room in your home, we do not carry appliances such as refrigerators, dishwashers, or washer / dryer combinations.

Is all of your furniture at any of your stores available to be ordered through any other Bob Mills store, even in the case the other store might not carry or display it?

Any Bob Mills Furniture location is authorized to order any item we carry. (Some locations have more floor space than others to display items.)

Can I cancel my order online?

If you would like to cancel an order that you made online, you can do so by contacting our online sales department to assist you. You can reach an online sales representative via email at onlinesales@bobmills.com. If you would prefer, you can also call the online sales department at (405) 516-2333.

Where do I apply for career opportunities at Bob Mills Furniture?

Please click here for our online employment application!

Delivery Questions

How do I reschedule an order?

To reschedule an order scheduled for delivery, we must have a minimum of 24 hour notice. Please call 405-795-5151.

Why can’t I specify my delivery window time?

We deliver from 7:00 AM until the last delivery has been made. With hundreds of deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2-hour delivery window that will be provided to you the evening before the delivery.

Where do you deliver?

Bob Mills Furniture delivers to our current markets Oklahoma, North Texas, West Texas and the extended areas. Deliveries to other locations may be available based on location. Please contact us at 405-516-2333 for more information.

What if I cannot be home for the delivery due to vacation/sudden emergency?

Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en route to you. If unforeseen circumstances occur, please call us at (405) 795-5151 as soon as possible.

Does the delivery of my furniture include setup or assembly?

Yes, during your delivery, we will place your furniture where you want it, and assemble your furniture at that time if needed. We do not level furniture on carpets, hook up electronics, i.e. entertainment systems, televisions, stereos, etc. We cannot remove your existing furniture or move it from the home for you. If, upon placing the furniture in your home, it is found that furniture will not fit into the intended room, we cannot be responsible for any damage to the home attempting to place the furniture.

I am moving into a new home. What if my residence is not ready when you deliver next?

We strive to deliver your furniture to you in the quickest and most economical way possible. If you are not able to have the furniture delivered to the new residence during the next delivery route servicing your area, please have an alternate delivery location we can deliver your goods to. If this is not possible, we will attempt to deliver your furniture on the next available delivery route.

I have placed my order, but some of the items are not yet in stock. Can I receive my furniture in multiple deliveries?

You may have your order delivered in multiple parts, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once than to have multiple deliveries. Our delivery department will not prepare your order for delivery until all items are in stock, unless arrangements have been made by you to receive multiple deliveries.

Protection Plan Questions

Why do I have to call another company for my claim if I bought the plan from Bob Mills Furniture?

Bob Mills Furniture partners with FCP to provide the accidental protection services in order to assist our customers.

What happens if they cannot repair my furniture?

Your protection plan will first try to repair or order parts. If parts are not available, an exchange may be an option. If the individual piece is not available for exchange, a reselection of the original purchase may be issued.

How do I receive my in-store credit after the plan expires?

Bob Mills Furniture and Furniture Care Protection are proud to offer the protection plan as a "You don't use it, you don't lose it" initiative.

· Upon expiration if you did not file a claim, you will receive the value of your protection plan amount in the form of an in-store credit valid for the length of 1 calendar.

· SmartBuy® is a four-year accidental protection plan. For other questions, please contact your local store.

What is not covered under my SmartBuy® plan?

Issues not covered by SmartBuy® include:

· Accumulation of issues (An issue must be reported in 5 days)

· Improper Use

· Seam Separation

· Peeling and cracking in the seating areas

· Normal wear and tear

· Pet damage caused by paws, claws, teeth, or beaks

Please see your original contract for more details on exclusions.

As-Is Merchandise Questions

Can I return an As-Is product?

Merchandise labeled As-Is (including items featured in our End Zone) are sold at a low cost and do not qualify for a return.

What kind of products are featured in your End Zone?

The furniture in our End Zone consists of floor models, discontinued stock, unclaimed special orders, exchanges, accessories, mattresses, and furniture with slight damage.

Does your As-Is furniture carry a manufacturer warranty?

Standard manufacture warranty practice does not include As-Is merchandise in their list of coverage.

Can I purchase SmartBuy on As-Is furniture?

As our As-Is furniture is already sold at a deep discount, SmartBuy is not offered on these items.

Can I put a hold on an item featured in you End Zone?

All products in our End Zone are available on a first come first served basis.

How often is merchandise added to your End Zone?

Daily! Check back often!

How can I purchase an electric part on an item I purchased As-Is?

Please reach out to our Solution Center at 405-546-2060. They will be able to provide parts costs from the manufacturer.

Special Order Questions

What should I expect with custom furniture?

Bob Mills Furniture offers a wide range of manufacturers and special order options to accommodate all customers. Special orders do require a minimum non-refundable 40% deposit upon ordering. Time frames may vary between 8-14 weeks. To have a better understanding of your special order, please contact your local store.

Returns & Exchanges Questions

What are your policies for returns and exchanges?

Bob Mills Furniture offers a 5 day return or exchange period after delivery of merchandise. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. Unless otherwise noted, any item ("as-is", accessory, rug, bedding and electrical items may be excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in "like new" condition in the sole opinion of the Solution Center (Customer Service) department of Bob Mills Furniture Company, L.L.C. Approved customer refund over $100 only paid by company check.