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Protection Plans

We've all been there. Someone spills their soda on the couch. Your late-night pedicure gets all over your leather recliner. Or, your water glass leaves a ring on your solid wood nightstand. But, with Bob Mills Exclusive SmartBuy® protection plan those moments that would have made you cry are covered.

SmartBuy®

  • For a one-time fee at the time your furniture is purchased, you can protect your investment for FOUR years.
  • Food and beverage stains
  • Accidental burns and singe marks
  • Accidental ink marks, wax crayon, cosmetics and nail polish
  • Accidental tears

Plus, if you never make a claim within the four years, SmartBuy® and Bob Mills Furniture will issue you a store credit for the protection plan purchase price.

Watch Our Video

Accidental Protection Plan Coverage

On Fabric or Microfiber

  • Household Food and Beverage Stains
  • Stains from Human and Pet Saliva, Urine, Stomach Fluid, or Blood
  • Accidental Burn or Singe Marks Caused by Brief Contact with Flame or Heat from a single incident
  • Accidental BallPoint Pen Ink, Wax Crayon, Facial Cosmetics or Nail Polish from a single incident
  • Color Transfer from Blue Jeans or Newspaper
  • Accidental puncture, cut, tear or rip from a single incident

On A&P Leather or Vinyl

  • Household Food and Beverage Stains
  • Stains from Human and Pet Saliva, Urine, Stomach Fluid, or Blood
  • Accidental Burn or Singe Marks Caused by Brief Contact with Flame or Heat, from a single incident
  • Accidental BallPoint Pen Ink, Wax Crayon, Facial Cosmetics or Nail Polish from a single incident
  • Color Transfer from Denim Jeans or Newspaper
  • Cracking or Peeling of All Leather and Vinyl in Non-Seating Areas
  • Accidental puncture, cut, tear or rip from a single incident

On Wood

  • Household Food and Beverage (Product Stain — Excluding Accumulation)
  • Accidental Singe or Heat Marks Caused by Brief contact with Flame or Heat from a single incident
  • Fading from Sun Exposure
  • Accidental Damage from Finger Nail Polish or Finger Nail Polish Remover from a single incident
  • Failure of Assembled Joints
  • Water or Household Beverage Marks, Stains or Rings
  • Accidental Scratches Penetrating through the Top Coat Finish from a single incident
  • Accidental Dents, Gouges or Chipping Penetrating through the Top Coat Finish from a single incident
  • Peeling of the Finish of Solid Wood or Veneer Surfaces

Mechanical and Structural breakdowns* to Fabric, A&P Leather and Vinyl Upholstered Furniture as a result of:

  • Accidental Breakage of Frames, Panels or Springs
  • Accidental Breakage of mechanisms, heating and vibrating mechanisms including integral electronics.
  • SmartBuy® protects against accidental occurrences, not normal wear and tear.

Refer to The Protection Plan Limited Agreement for Specific Coverage and Terms

*Coverage on Frames, Panels, Springs and Mechanisms may be used only upon expiration of Manufacturer's Warranty and may not be used in lieu of Manufacturer's Warranty.

What if I didn't purchase SmartBuy® when I bought my furniture?

You can still enroll in the SmartBuy® Accident Protection Plan as long as you have not taken possession of your furniture, or it has not yet been delivered.

If you have not yet taken possession of your purchase and you would like to invest in the SmartBuy® Accident Protection Program, contact your sales host right away. You can also contact SmartBuy® support representative by phone or email.

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