Policies — (Refunds, Returns, Exchanges, Warranties)
Payment If payment is made by check, delivery of title to the merchandise is subject to collection of the funds. I understand that if this is a credit purchase, it is subject to the terms and conditions of the credit agreement. Credit balances on merchandise paid for by check require 10 business days for reimbursement.
Returns & Exchanges Bob Mills Furniture offers a 5 day return or exchange period after delivery of merchandise. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. Unless otherwise noted, any item ("as-is", accessory, rug, bedding and electrical items may be excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in "like new" condition in the sole opinion of the Solution Center (Customer Service) department of Bob Mills Furniture Company, L.L.C. Approved customer refund over $100 only paid by company check
Special Order Merchandise Bob Mills Furniture requires a non-refundable deposit of 40% for special order merchandise. The factory estimated shipping time is approximately 8-12 weeks. This is not a promise of delivery date, but an estimate from the factory of probable arrival and is subject to fabric and stock availability. Merchandise prices on the customer's order are subject to audit, and if any changes are required, the customer will be notified and an agreement reached prior to the order being placed with the factory.
Warranties Bob Mills Furniture Company, L.L.C. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following: – Upholstered and Leather Furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather. – Bedroom, Dining Room, and Dinette Furniture: defects in materials or workmanship, excluding finishes. – Mattresses: Are covered per the manufacturer’s warranty for the mattress purchased. Bob Mills Furniture also offers the exclusive, Ninety-Nites program as outlined below.
First Year Service with Customer Paid Delivery on Original Purchase – Bob Mills Furniture will cover Delivery round trip – · Delivery must be within 50 miles from Store – Labor is free within the first year – Parts are free within the first year
First Year Service for Customer with in store Pickup – Customer must drop off for repair – Delivery fee will be charged if service is requested (includes pickup/drop-off delivery fee) – Labor is free within the first year – Parts are free within the first year
After first year of items being purchased – $145 Service fee* (50 mile radius) – · Includes up to 2 hours Labor – · Covers in home repair and/or Delivery pickup and drop-off fee – · Parts are free if covered by manufacturer – Bob Mills Furniture will determine if item needs to be brought into store or if it can be repaired in home – If we attempt to repair in home and can’t, we will bring into Bob Mills Furniture at no additional charge to customer. – If repair takes more than 2 hours to repair, Bob Mills Furniture will notify customer upfront. Every additional hour will be charged at $72.50 per hour. * Service fees subject to change.
Terms & Conditions
PURCHASES I acknowledge and accept the purchase of the merchandise at the prices listed. I understand that if payment is made by check, delivery of title to the merchandise is subject to collection of the funds. I understand that if this is a credit purchase, it is subject to the terms and conditions of the credit agreement. Credit balances on merchandise paid for by check require 10 business days for reimbursement. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. I acknowledge that unless otherwise noted, any item (“as-is”, accessory, rug, bedding and electrical items are excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Bob Mills Furniture Company, Inc. will not accept returns after 5 days. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in “like new” condition in the sole opinion of the Customer Service department of Bob Mills Furniture Co., Inc. Certain products may require the installation of anti-tip brackets or hardware. These may or may not be included with your product. This statement serves as notice to our customers of the importance and necessity of anti-tip brackets or hardware. Bob Mills Furniture Company, Inc. does not install anti-tip brackets or hardware; therefore installation of anti-tip brackets or hardware is the sole responsibility of the customer. Special Order Merchandise: I acknowledge that if this invoice includes items for special order. Bob Mills Furniture Co. requires a non-refundable deposit of 40% for special order merchandise. The factory estimated shipping time is approximately 8-12 weeks. I understand that this is not a promise of delivery date, but an estimate from the factory of probable arrival and is subject to fabric and stock availability. I understand that merchandise prices on this order are subject to audit, and if any changes are required, I will be notified and an agreement reached prior to the order being placed with the factory. Warranties - Bob Mills Furniture Company, Inc. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following: – Upholstered and leather furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather. – Bedroom, dining room, and dinette furniture: defects in materials or workmanship, excluding finishes – Mattresses: per the manufacturer’s warranty.
90 NITES OF NITEY-NITES OR IT’S 90% FREE!™ Buy any selected bedding set with any selected mattress protector and any bedding pillow from the Bob Mills Sleep Spa® and take up to 90 nights to be sure you selected the correct mattress and be guaranteed 1 re-selection of a mattress of equal or greater value. To take advantage of the "90-Nites" promise, you must: 1. Sign and date the store copy of your ticket that contains the "90-Nites" promise. 2. Purchase the specially designed mattress protector and any qualified pillow for your new bedding set. 3. After a minimum of 21 days and within 90 days from date of delivery of your
Your Access to the Web Site Access to and use of password protected and/or secure areas of the Web Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas may be subject to prosecution.
Permitted Use You may make a single copy of pages from the Site on your hard drive or in print for your own personal, non-commercial use. No other use of the information is authorized. In consideration of this authorization, you agree that any copy of these materials will retain all copyrights, trademarks, and other proprietary notices in the same form and manner as on the original.
Your Conduct You agree to abide by the Bob Mills Furniture Code of Conduct at all times. Any conduct by you that violates the Code of Conduct in any way may result in the suspension or termination of your access to the Site, at our sole discretion, in addition to any other remedies set forth herein or otherwise applicable in law or equity.all copyrights, trademarks, and other proprietary notices in the same form and manner as on the original.
Monitoring of the Site We have no obligation to monitor the Site. However, you acknowledge and agree that we have the right to monitor the Site electronically from time to time and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Site properly, or to protect Bob Mills Furniture and/or other users of the Site.
Copyright Notice All copyrighted and copyrightable materials on this Site, including, without limitation, the Bob Mills Furniture logo, design, text, graphics, pictures, sound files and other files (the “Materials”) and the selection and arrangement thereof are copyright © 2000 Bob Mills Furniture and/or its suppliers. ALL RIGHTS RESERVED. Except as stated herein, none of the Materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Bob Mills Furniture or the respective copyright owner. Permission is granted to display, copy, distribute and download the Materials on this Site for personal, non-commercial, and informational use only; provided that, you may not without the permission of Bob Mills Furniture or the respective copyright owner, alter the Materials nor display the Materials without the copyright notice.
Notification of Claimed Copyright Infringement In the event that you believe, in good faith, that any materials on the Site infringes your copyrights, notifications of claimed copyright infringement should be sent, in accordance with Title 17, United States Code, Section 512(c)(2) (a portion of the “Digital Millennium Copyright Act”) to Bob Mills Furniture' designated agent.
Disclaimer of Warranties USER EXPRESSLY AGREES THAT THE USE OF THE SITE IS AT USER'S SOLE RISK. NEITHER Bob Mills Furniture NOR ITS AFFILIATES OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY, TIMELINESS, SEQUENCE, COMPLETENESS OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED ON OR THROUGH THE SITE. THE SITE IS PROVIDES ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ADDITIONALLY, THERE ARE NO WARRANTIES AS TO THE RESULTS OF YOUR USE OF THE INFORMATION. Bob Mills Furniture AND AFFILIATES DO NOT WARRANT THAT THE SITE IS FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER HARMFUL COMPONENTS. Bob Mills Furniture IS TAKING REASONABLE MEASURES TO ENSURE THAT INFORMATION PROVIDED BY YOU IS DISCLOSED ONLY TO THOSE SPECIFIED BY YOU. HOWEVER, Bob Mills Furniture CANNOT AND DOES NOT GUARANTEE THAT THE PERSONAL INFORMATION ENTERED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS. YOU AGREE NOT TO HOLD Bob Mills Furniture AND AFFILIATES LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY SUCH MISAPPROPRIATION, INTERCEPTION, DELETION, DESTRUCTION, OR USE OF INFORMATION PROVIDED THROUGH THE SITE. Bob Mills Furniture AND AFFILIATES ARE NOT AND SHALL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING FROM THE USE OR INABILITY TO USE THE SITE.
Limitation of Liability IN NO EVENT WILL Bob Mills Furniture, ITS AFFILIATES, VENDORS, SUPPLIERS OR BUSINESS PARTNERS BE LIABLE FOR ANY GENERAL, SPECIAL, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL PUNITIVE OR ANY OTHER DAMAGES OF ANY KIND WHETHER IN AN ACTION UNDER THEORY OF CONTRACT, TORTIOUS CONDUCT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH Bob Mills Furniture IS TO STOP USING THE SITE. IF, FOR ANY REASON, THE FOREGOING LIMITATION IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE INVALID OR INAPPLICABLE UNDER THE CIRCUMSTANCES, YOU AGREE THAT Bob Mills Furniture' AND AFFILIATES’ TOTAL LIABILITY FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION OF ANY KIND OR NATURE SHALL BE LIMITED TO $500.
Bob Mills Furniture Linking Policy You may only link to the Site if you abide by our Linking Policy.
Bob Mills Furniture ONLINE CODE OF CONDUCT – Resell or transfer any of our services or use or access to the our services; or – Restrict or inhibit any other user from using and enjoying the Site or interfere or invade the privacy of other users of the Site or any third parties; or – Impersonate, or otherwise misrepresent your affiliation with any other person or entity; or – Modify, falsify, or delete any attributions, legends, marks, notices, or any other proprietary designation of the origin or source of any material (including content) appearing on the Site; or – Post or transmit any information or software which contains a virus, Trojan horse, worm or other harmful component; or – Post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability; or – Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication (except as otherwise expressly permitted by Bob Mills Furniture) or engage in spamming or flooding; or – Stalk or harass another user; or – Collect or store data about another user or users; or – Attempt to use any other user's User Id or Password; or – Violate, attempt to violate or assist, intentionally, negligently or otherwise, in any violation of the confidentiality or security of any information provided to us by our users; or – Violate or facilitate any violation of any applicable local, state, federal, or international law, statute, regulation, code, or ordinance.
COPYRIGHT NOTIFICATION INFORMATION Bob Mills Furniture is committed to respecting others' intellectual property rights, and we ask our users to do the same. Bob Mills Furniture may, in its sole discretion, terminate the accounts or access rights of users who violate others' intellectual property rights. If you believe that your work has been copied in a way that constitutes copyright infringement on our Site, please deliver the following information to Bob Mills Furniture' Copyright Agent: – An electronic or physical signature of the person authorized to act on behalf of the copyright owner; – A description of the copyrighted work that you claim has been infringed; – A description of where the material that you claim is infringing is located on our web site; – Your address, telephone number and email address; – A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and – A statement by you, made under penalty of perjury, that the information in your notice to us is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Bob Mills Furniture' Copyright Agent for notice of claims of copyright infringement on our Site can be reached as follows: Goodwin, Procter & Hoar LLP 7 Becker Farm Road Roseland, NJ 07068-1757 Tel: 973-992-1990 Fax: 973-992-4643 firstname.lastname@example.org