Policies — (Refunds, Returns, Exchanges, Warranties)
Payment If payment is made by check, delivery of title to the merchandise is subject to collection of the funds. I understand that if this is a credit purchase, it is subject to the terms and conditions of the credit agreement. Credit balances on merchandise paid for by check require 10 business days for reimbursement.
Returns & Exchanges Bob Mills Furniture offers a 5 day return or exchange period after delivery of merchandise. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. Unless otherwise noted, any item ("as-is", accessory, rug, bedding and electrical items may be excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in "like new" condition in the sole opinion of the Solution Center (Customer Service) department of Bob Mills Furniture Company, L.L.C. Approved customer refund over $100 only paid by company check
Short Term Layaway Bob Mills Furniture Company, L.L.C. requires a non-refundable deposit of 30% of the sales price of the merchandise in layaway. The balance is due within 30 days of the initial deposit. If the layaway is cancelled by the customer at any time for any reason, Bob Mills Furniture Company will retain the deposit. Should the merchandise be temporarily out of stock, the customer is guaranteed the price of the goods at the time of purchase.
Special Order Merchandise Bob Mills Furniture requires a non-refundable deposit of 40% for special order merchandise. The factory estimated shipping time is approximately 8-12 weeks. This is not a promise of delivery date, but an estimate from the factory of probable arrival and is subject to fabric and stock availability. Merchandise prices on the customer's order are subject to audit, and if any changes are required, the customer will be notified and an agreement reached prior to the order being placed with the factory.
Warranties Bob Mills Furniture Company, L.L.C. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following: – Upholstered and Leather Furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather. – Bedroom, Dining Room, and Dinette Furniture: defects in materials or workmanship, excluding finishes. – Mattresses: Are covered per the manufacturer’s warranty for the mattress purchased. Bob Mills Furniture also offers the exclusive, Ninety-Nites program as outlined below.
First Year Service with Customer Paid Delivery on Original Purchase – Bob Mills Furniture will cover Delivery round trip – · Delivery must be within 50 miles from Store – Labor is free within the first year – Parts are free within the first year
First Year Service for Customer with in store Pickup – Customer must drop off for repair – Delivery fee will be charged if service is requested (includes pickup/drop-off delivery fee) – Labor is free within the first year – Parts are free within the first year
After first year of items being purchased – $110 Service fee* (50 mile radius) – · Includes up to 2 hours Labor – · Covers in home repair and/or Delivery pickup and drop-off fee – · Parts are free if covered by manufacturer – Bob Mills Furniture will determine if item needs to be brought into store or if it can be repaired in home – If we attempt to repair in home and can’t, we will bring into Bob Mills Furniture at no additional charge to customer. – If repair takes more than 2 hours to repair, Bob Mills Furniture will notify customer upfront. Every additional hour will be charged at $55 per hour. * Service fees subject to change.
NINETY-NITES PROGRAM Buy any selected bedding set with any selected mattress protector and any bedding pillow from the Bob Mills Sleep Spa® and take up to 90 nights to be sure you selected the correct mattress and be guaranteed 1 re-selection of a mattress of equal or greater value. To take advantage of the "Ninety-Nites" promise, you must: 1. Sign and date the store copy of your ticket that contains the "Ninety-Nites" promise. 2. Purchase the specially designed mattress protector and any qualified pillow for your new bedding set. 3. Within 90-days from date of delivery of your new mattress set, you may make 1 re-selection of another mattress only, (the foundation, including all MOOD Bases® will not be eligible for exchange or return) of equal or greater value. You will receive a 90% credit of the original mattress purchase price towards the price of your re-selection. You will not receive credit of any delivery charges. You will be responsible for the re-delivery charges on your new mattress selection. Should you select a mattress of a lower cost, there are no additional refunds or credits to your account. Your 90% credit may not be used towards the purchase of other store merchandise. 4. Bedding containing any stains, rips, burns or soilage of any type may not be returned. 5. No other claims or warranties, expressed or implied, shall alter the above agreement.
"As Is", discontinued, or special purchase merchandise and accessories have no additional warranties and cannot be returned.
Disclosures Neither Bob Mills Furniture Company, LLC nor Dr. Angela Shepardson represent or endorse any specific health related benefits arising from the purchase or use of any specific product, and neither is liable for any physical discomfort or impairment arising out of the purchase and use of any specific product. The opinions expressed or information provided by our staff chiropractors is not intended as a diagnosis, treatment, or provision of medical advice and is not a substitute for professional medical advice, diagnosis or treatment. Please consult a physician or other health care professional for your specific health care and/or medical needs or concerns.
Terms & Conditions
PURCHASES I acknowledge and accept the purchase of the merchandise at the prices listed. I understand that if payment is made by check, delivery of title to the merchandise is subject to collection of the funds. I understand that if this is a credit purchase, it is subject to the terms and conditions of the credit agreement. Credit balances on merchandise paid for by check require 10 business days for reimbursement. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. I acknowledge that unless otherwise noted, any item (“as-is”, accessory, rug, bedding and electrical items are excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Bob Mills Furniture Company, Inc. will not accept returns after 5 days. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in “like new” condition in the sole opinion of the Customer Service department of Bob Mills Furniture Co., Inc. Certain products may require the installation of anti-tip brackets or hardware. These may or may not be included with your product. This statement serves as notice to our customers of the importance and necessity of anti-tip brackets or hardware. Bob Mills Furniture Company, Inc. does not install anti-tip brackets or hardware; therefore installation of anti-tip brackets or hardware is the sole responsibility of the customer. Short Term Layaway: I agree to a non-refundable deposit of 30% of the sales price of the merchandise in layaway. I understand that the balance is due within 30 days of the initial deposit. If the layaway is cancelled by me at any time for any reason, Bob Mills Furniture Company will retain the deposit. Should the merchandise be temporarily out of stock, I understand that I am guaranteed the price of the goods at the time of signing this agreement. Should the out of stock merchandise not arrive within 10 days of the company’s estimated arrival date, I may receive my deposit back in full. Special Order Merchandise: I acknowledge that if this invoice includes items for special order. Bob Mills Furniture Co. requires a non-refundable deposit of 40% for special order merchandise. The factory estimated shipping time is approximately 8-12 weeks. I understand that this is not a promise of delivery date, but an estimate from the factory of probable arrival and is subject to fabric and stock availability. I understand that merchandise prices on this order are subject to audit, and if any changes are required, I will be notified and an agreement reached prior to the order being placed with the factory. Warranties - Bob Mills Furniture Company, Inc. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following: – Upholstered and leather furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather. – Bedroom, dining room, and dinette furniture: defects in materials or workmanship, excluding finishes – Mattresses: per the manufacturer’s warranty.
90 NITES OF NITEY-NITES OR IT’S 90% FREE!™ Buy any selected bedding set with any selected mattress protector and any bedding pillow from the Bob Mills Sleep Spa® and take up to 90 nights to be sure you selected the correct mattress and be guaranteed 1 re-selection of a mattress of equal or greater value. To take advantage of the "Ninety-Nites" promise, you must: 1. Sign and date the store copy of your ticket that contains the "Ninety-Nites" promise. 2. Purchase the specially designed mattress protector and any qualified pillow for your new bedding set. 3. Within 90-days from date of delivery of your
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Bob Mills Furniture ONLINE CODE OF CONDUCT – Resell or transfer any of our services or use or access to the our services; or – Restrict or inhibit any other user from using and enjoying the Site or interfere or invade the privacy of other users of the Site or any third parties; or – Impersonate, or otherwise misrepresent your affiliation with any other person or entity; or – Modify, falsify, or delete any attributions, legends, marks, notices, or any other proprietary designation of the origin or source of any material (including content) appearing on the Site; or – Post or transmit any information or software which contains a virus, Trojan horse, worm or other harmful component; or – Post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability; or – Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication (except as otherwise expressly permitted by Bob Mills Furniture) or engage in spamming or flooding; or – Stalk or harass another user; or – Collect or store data about another user or users; or – Attempt to use any other user's User Id or Password; or – Violate, attempt to violate or assist, intentionally, negligently or otherwise, in any violation of the confidentiality or security of any information provided to us by our users; or – Violate or facilitate any violation of any applicable local, state, federal, or international law, statute, regulation, code, or ordinance.
COPYRIGHT NOTIFICATION INFORMATION Bob Mills Furniture is committed to respecting others' intellectual property rights, and we ask our users to do the same. Bob Mills Furniture may, in its sole discretion, terminate the accounts or access rights of users who violate others' intellectual property rights. If you believe that your work has been copied in a way that constitutes copyright infringement on our Site, please deliver the following information to Bob Mills Furniture' Copyright Agent: – An electronic or physical signature of the person authorized to act on behalf of the copyright owner; – A description of the copyrighted work that you claim has been infringed; – A description of where the material that you claim is infringing is located on our web site; – Your address, telephone number and email address; – A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and – A statement by you, made under penalty of perjury, that the information in your notice to us is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Bob Mills Furniture' Copyright Agent for notice of claims of copyright infringement on our Site can be reached as follows: Goodwin, Procter & Hoar LLP 7 Becker Farm Road Roseland, NJ 07068-1757 Tel: 973-992-1990 Fax: 973-992-4643 firstname.lastname@example.org