Policies

Policies-(Refunds, Returns, Exchanges, Warranties)


Payment

If payment is made by check, delivery of title to the merchandise is subject to collection of the funds. I understand that if this is a credit purchase, it is subject to the terms and conditions of the credit agreement. Credit balances on merchandise paid for by check require 10 business days for reimbursement.



Returns & Exchanges

Bob Mills Furniture offers a 5 day return or exchange period after delivery of merchandise. All returns approved by this company are subject to a 10% restocking charge. Merchandise picked up at the dock must be returned to the store by the customer if returning or for service. Special orders may not be eligible for exchange or return. Unless otherwise noted, any item ("as-is", accessory, rug, bedding and electrical items may be excluded) may be returned within 5 days for a refund less a 10% restocking charge and delivery charges. Exchanges due to defects are allowed within 10 days of delivery. Merchandise must be in "like new" condition in the sole opinion of the Solution Center (Customer Service) department of Bob Mills Furniture Company, L.L.C. Approved customer refund over $100 only paid by company check

 

Short Term Layaway

Bob Mills Furniture Company, L.L.C. requires a non-refundable deposit of 30% of the sales price of the merchandise in layaway. The balance is due within 30 days of the initial deposit. If the layaway is cancelled by the customer at any time for any reason, Bob Mills Furniture Company will retain the deposit. Should the merchandise be temporarily out of stock, the customer is guaranteed the price of the goods at the time of purchase.

 

Special Order Merchandise

Bob Mills Furniture requires a non-refundable deposit of 40% for special order merchandise. The factory estimated shipping time is approximately 8-12 weeks. This is not a promise of delivery date, but an estimate from the factory of probable arrival and is subject to fabric and stock availability. Merchandise prices on the customer's order are subject to audit, and if any changes are required, the customer will be notified and an agreement reached prior to the order being placed with the factory.

 

Warranties

 

Bob Mills Furniture Company, L.L.C. warrants for 12 months to the original purchaser (for non-commercial use) construction of the following:

 -Upholstered and Leather Furniture: springs, frame, seams or loss of resiliency of foam cushions. No replacement of fabric or leather.

- Bedroom, Dining Room, and Dinette Furniture: defects in materials or workmanship, excluding finishes

.- Mattresses: Are covered per the manufacturer’s warranty for the mattress purchased. Bob Mills Furniture also offers the exclusive, Ninety-Nites program as outlined below.  

Service Charges

 First Year Service with Customer Paid Delivery on Original Purchase

  • Bob Mills Furniture will cover Delivery round trip
    • Delivery must be within 50 miles from Store
  • Labor is free within the first year
  • Parts are free within the first year

First Year Service for Customer with in store Pickup

  • Customer must drop off for repair
  • Delivery fee will be charged if service is requested (includes pickup/drop-off delivery fee)
  • Labor is free within the first year
  • Parts are free within the first year

After first year of items being purchased

  • $110 Service fee* (50 mile radius)
    • Includes up to  2 hours Labor
    • Covers in home repair and/or Delivery pickup and drop-off fee
    • Parts are free if covered by manufacture
  • Bob Mills Furniture will determine if item needs to be brought into store or if it can be repaired in home
  • If we attempt to repair in home and can’t, we will bring into Bob Mills Furniture at no additional charge to customer.
  • If repair takes more than 2 hours to repair, Bob Mills Furniture will notify customer upfront.Every additional hour will be charged at $55 per hour.

* Service fees subject to change.  


NINETY-NITES PROGRAM

Buy any selected bedding set with any selected mattress protector and any bedding pillow from the Bob Mills Sleep Spa® and take up to 90 nights to be sure you selected the correct mattress and be guaranteed 1 re-selection of a mattress of equal or greater value. To take advantage of the "Ninety-Nites" promise, you must:
1. Sign and date the store copy of your ticket that contains the "Ninety-Nites" promise.
2. Purchase the specially designed mattress protector and any qualified pillow for your new bedding set.
3. Within 90-days from date of delivery of your new mattress set, you may make 1 re-selection of another mattress only, (the foundation, including all MOOD Bases® will not be eligible for exchange or return) of equal or greater value. You will receive a 90% credit of the original mattress purchase price towards the price of your re-selection. You will not receive credit of any delivery charges. You will be responsible for the re-delivery charges on your new mattress selection. Should you select a mattress of a lower cost, there are no additional refunds or credits to your account. Your 90% credit may not be used towards the purchase of other store merchandise.
4. Bedding containing any stains, rips, burns or soilage of any type may not be returned.
5. No other claims or warranties, expressed or implied, shall alter the above agreement.

 

"As Is", discontinued, or special purchase merchandise and accessories have no additional warranties and cannot be returned.

 

Disclosures

Neither Bob Mills Furniture Company, LLC nor Dr. Angela Shepardson represent or endorse any specific health related benefits arising from the purchase or use of any specific product, and neither is liable for any physical discomfort or impairment arising out of the purchase and use of any specific product. The opinions expressed or information provided by our staff chiropractors is not intended as a diagnosis, treatment, or provision of medical advice and is not a substitute for professional medical advice, diagnosis or treatment. Please consult a physician or other health care professional for your specific health care and/or medical needs or concerns.

 

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Bob Mills Furniture Company, Inc., FurnitureRetail, Oklahoma City, OK