Customer Pick Up Information
Buy Online and Pick up at any of our locations: Oklahoma City, Tulsa, Lubbock, Amarillo, Odessa, Temple, Waco and Midland.
Store Customer Pick Up Hours:
Oklahoma City: Sunday 12:00PM-5:00PM, Monday-Saturday 10:00AM-7:00PM
Tulsa: Sunday 12:00PM-5:00PM, Monday-Saturday 10:00AM-7:00PM
Amarillo: Sunday 12:00PM-5:00PM, Monday-Saturday 10:00AM-7:00PM
Lubbock: Sunday 12:00PM-5:00PM, Monday-Saturday 10:00AM-7:00PM
Midland: Sunday 12:00PM-5:00PM, Monday 10:00AM-5:00PM, Tuesday-Saturday 10:00AM-6:00PM
Odessa: Sunday 12:00PM-5:00PM, Monday 10:00AM-5:00PM, Tuesday-Saturday 10:00AM-6:00PM
Temple: Monday- Saturday 10:00AM-6:00PM
Waco: Sunday 12:00PM-5:00PM, Monday-Saturday 10:00AM-6:00PM
Please remember the following requirements for picking up merchandise from an online purchase:
- Purchaser must be present at pick up.
- Must present photo ID of purchaser.
- Must present credit card used during purchase.
- Pick up hours vary by location. Contact Store location to verify hours.
Once you arrive at Bob Mills Furniture you may precede directly to the front counter, where you will present your receipt, photo ID to pick up your furniture! After we process your paperwork you will be directed to our CPU dock for professional merchandise loading.
Bob Mills Furniture also offers a professional in home delivery service provided by independent contract delivery companies.
We deliver throughout the week from 7:00 a.m. until the last delivery is made. With hundreds of deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2 hour delivery window that will be provided to you the evening before the delivery.
If you made your purchase at bobmillsfurniture.com then Bob Mills Furniture will contact you within 72 hours of the placement of your order. At that time, you will be given a time frame during which your order is estimated to be delivered by our delivery team. In some cases, your order will be delivered within the next business day. However, some orders require merchandise to be transferred from another location or our delivery trucks may already be full. Our delivery team will notify you within two business days from when your order is scheduled for delivery along with a notification call when we are within 30 minutes from the time of your delivery. To reschedule a delivery order, we require a 24-hour notice.
Delivery Fees & Schedules: Delivery fees and schedules vary by location and merchandise amount. Please check your shopping cart for exact shipping rate to your location.
1. How do I reschedule an order?
To reschedule an order scheduled for delivery, we must have a minimum of 24 hour notice. Please call 405-795-5151.
2. Why can’t I specify my delivery window time?
We deliver from 7:00 a.m. until the last delivery has been made. With hundreds of deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2-hour delivery window that will be provided to you the evening before the delivery.
3. Where do you deliver?
Bob Mills Furniture delivers to our current markets Oklahoma, North Texas, West Texas and the extended areas. Deliveries to other locations may be available based on location. Please contact us at 405-516-2333 for more information.
4. What if I cannot be home for the delivery due to vacation/sudden emergency?
Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en route to you. If unforeseen circumstances occur, please call us at (405) 795-5151 as soon as possible.
5. Does the delivery of my furniture include setup or assembly?
Yes, during your delivery, we will place your furniture where you want it, and assemble your furniture at that time if needed. We cannot assemble knocked down furniture, level furniture on carpets, or hook up electronics, i.e. entertainment systems, televisions, stereos, etc. We cannot remove your existing furniture or move it from the home for you. If, upon placing the furniture in your home, it is found that furniture will not fit into the intended room, we cannot be responsible for any damage to the home attempting to place the furniture.
6. I am moving into a new home. What if my residence is not ready when you deliver next?
We strive to deliver your furniture to you in the quickest and most economical way possible. If you are not able to have the furniture delivered to the new residence during the next delivery route servicing your area, please have an alternate delivery location we can deliver your goods to. If this is not possible, we will attempt to deliver your furniture on the next available delivery route.
7. I have placed my order, but some of the items are not yet in stock. Can I receive my furniture in multiple deliveries?
You may have your order delivered in multiple parts, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once than to have multiple deliveries. Our delivery department will not prepare your order for delivery until all items are in stock, unless arrangements have been made by you to receive multiple deliveries.