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Customer Solution Center

Frequently Asked Questions

Q. Are "as-is" merchandise items warrantied, exchangeable or returnable?

A. Unfortunately any as-is merchandise is not eligible to be returned, exchanged or serviced.

Q. How do I file a claim with the Smart Buy I purchased?

A. You can call FCP at 1-888-705-4001 immediately after the incident has occurred. If your purchase was made before 2011 and you purchased Smart Buy through Montage, you can call 1-800-726-8328. Be sure to have your claim number available for Montage. FCP does not require a claim number.

Q. How do I make a claim on my furniture that is within the 1 year manufacture warranty?

A. You can call 405-947-6500, and ask for the Solution Center. Please have the telephone number the item was purchased under readily available or the original order number.

Q. If I am unhappy with my merchandise, how long do I have to return?

A. 5 days.

Q. What is the difference between my protection plan and manufacture warranty?

A. Your protection is not an extension of your warranty; (Please refer to you protection plan for complete details).

Q. I picked up a piece of furniture and it was damaged when I opened the packaging. Can I schedule a delivery service to exchange my furniture?

A. Because the furniture was picked up by customer initially, it is up to the customer to bring the merchandise back. We can schedule a delivery; however it would be at a delivery charge.

Q. How do I get my free TV if it was included in my purchase?

A. You can get your TV by calling Best Buy at 1-866-214-3226 7 days after receiving you all of your furniture. They will let you know if your TV is ready for pick up as well as the closest Best Buy store it can be picked up at.

Q. Why do I have to send in photos of my furniture when I call in about manufacture defects?

A. This helps the Solution Center determine if something is truly a manufacture defect and if so can it be repaired as well as which parts would be needed to complete service.

Q. How do I care for my leather furniture?

A. The use of a good leather furniture conditioner is recommended every 6-12 months. For minor spots and spills, wipe up excess liquid immediately with a clean absorbent cloth or sponge. Do not use soap or soak the stain heavily with water. This may cause more damage than the stain itself. Do not use saddle soap, cleaning solvents, furniture polish, oils, varnish, abrasive cleaners, detergent soaps or ammonia water. Protect your furniture from sun and direct light. Like any upholstery material, it can fade to some degree if exposed to the sun. Remember, leather is a natural product and requires some care to maintain the natural beauty of the hide.

Q. How do I care for fabric furniture?

A. Pillows and cushions should be fluffed and flipped whenever possible. To fluff down-filled cushions, drop the cushion on all four sides. A couple of rotations should do it. Pilling is a normal occurrence, as fabric sheds excess fibers. Use a special upholstery shaver (not an everyday razor) to remove unwanted pills from your upholstery. Avoid direct sunlight as it will have an aging effect on fabrics over time like fading and discoloration. If you plan on rearranging your furniture, be sure to always lift the furniture, do not push or drag it across the floor. This could damage the furniture or your floor.

Q. How do I care for wood furniture?

A. Use a damp cloth for normal cleaning and dry completely. If additional polishing is required, avoid products with silicone, wax, solvents or abrasives. Wipe up spills promptly. Avoid exposure to heat sources. Prolonged exposure to a direct heat source, such as a register, can cause cracking or warping. Objects left on top of your furniture in direct sunlight may also cause uneven aging of the woods' surface. Do not place hot items like pots and pans on the surface without protection. Avoid dragging furniture when moving it. Avoid leaving magazines or newspapers on your furniture. Inks used in producing these materials can bleed into the wood finish and ruin your furniture. Avoid dragging your furniture when moving it. Avoid leaning a chair on two legs.


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Mon - Fri: 10am to 9pm
Saturday: 9am to 9pm
Sunday: 12pm to 6pm

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